● Delivery to Qatar: 2-4 days by DHL Express including all duties and taxes.
Usually we pay taxes directly to the shipping company, but if you pay as a customer, please email us the receipt or screenshot and we will issue you a prompt refund within 24 hours.
Requests are sent from Monday to Friday. Tracking information is also provided once the package has been shipped.
Tracking details are sent once orders are submitted. Therefore, as a consumer, it is your responsibility to track your shipment from time to time. In the event of no receipt, you must then contact us within 2 days prior to delivery or else we may not be able to investigate with DHL Express.
And be careful when entering your mobile phone number and email address when making payments and finalizing a purchase. Whereas, correct information is required in order to notify you when your shipment is available for delivery or collection at your delivery location.
From here you can track packages that were sent via DHL or Royal Mail. Just put your tracking number in the 'Tracking' icon and click on the following link.Click on the link.
We reserve the right to refuse any order you place on our site. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting you via the email and/or billing address or phone number provided at the time the order was placed. We also reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by merchants, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store. You also agree to promptly update your account information, including your email address, credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
We encourage payments via 3D Security while placing an order with us as non 3D transactions are likely to be canceled as a payment security precaution. Security checks are conducted for every order placed on our website, and therefore, we reserve the right to accept or reject any requests at our absolute discretion. You may be asked to provide proof of name and address such as a utility bill for verification purposes. Failure to do so will result in the order being canceled and you may not be allowed to place further orders on our site. If we suspect fraud, we reserve the right to open investigations with internationally authorized legal agencies and bodies.
Cancellation procedures will vary according to the following circumstances: If you cancel the order before dispatch, we will start a full refund. If the order has already been shipped, we will deduct our postage; 200 Qatari riyals. If, as the buyer, you agree to delivery, a collection fee will be charged unless you return the device.
All products are quality tested by the manufacturer. And if anything goes wrong, all of our products are covered by the manufacturer's warranty which is normally 2 years unless otherwise stated.
We also receive the returned product within 30 days of receiving the product. However, the returned product must be unused, in its original [unopened] packaging [(with any protective seal or wrapper intact)] [with any labels still attached,] and otherwise in any condition where we can sell the product as new. .
Any damage to product packaging or open sealing when you 'return' the product, you must then pay the 50% restocking or packaging fee, original shipping costs, customs duties and taxes.
Your Responsibility as a Buyer
If you have any health condition, please check with your doctor, that the product is safe for you to use. Have a look at the manufacturer's website for more details as the information on our website is brief. We are also not responsible for unmatched skin tone. In this case, you cannot return the product if the seal has been opened. Therefore, double check your skin tone before placing your order. If this happens, we recommend that you sell the product locally or on third-party platforms and companies.
1) Return of goods will only be accepted if they are returned to us within 30 days of receipt.
2) The product is your responsibility until it reaches us. Therefore, in order to protect you, we recommend that you send the parcel using a delivery service that guarantees that you have insurance covering the value of the goods.
3) The cost of returning the product to us is your responsibility. This includes all shipping fees, insurance, customs duties and taxes.
4) Delivery charges are refundable only if the goods are confirmed to be defective and returned to us within 30 days of receipt.
And please email us at [email protected]/ Or contact us via WhatsApp number. Instructions will be sent via e-mail regarding returning your product. Refunds will also be processed via the method originally used to pay us eg PayPal or credit card. Once we receive the product, if applicable, a refund will be made to the payment card within 3-7 business days.